easygearNG
Returns & refunds
If something arrives wrong, damaged, or not as described, we will put it right.
What we accept
- Items that arrived damaged or faulty.
- Items that are materially different from the listing - wrong size, wrong colour, wrong product.
- Items still unused and in their original packaging, with tags attached.
What we cannot accept
- Worn or washed items.
- Items returned without their original packaging or tags.
- Personalised or custom-printed items, unless the fault is ours.
How to start a return
Contact us with your order number and a photograph of the item. We will confirm the return and tell you where to send it before you ship anything back.
Once the item reaches us and passes inspection, the refund goes back to the account you paid from. Card refunds are processed by our payment provider and the timing is theirs, not ours.