If something isn’t quite right with your order, you can return it easily and get your money back quickly. We believe shopping should feel good — even when you need to send something back.

1. What You Can Return

You can request a return if:

The item you received is defective, damaged, or not as described.
You changed your mind, and the product still meets our return conditions.

Condition: Items must be in original condition (unused, tags/packaging intact) unless the issue is damage on delivery.

Note: Some products may not be eligible for return for hygiene or safety reasons (e.g., certain beauty products). Eligibility is clearly shown on each product page.

2. Easy Free Return Window

Standard: Up to 3 days from the delivery date for fairly used products.
Extended: Up to 7 days for certain branded, official store, or brand-new items — clearly indicated in your order details.

3. How It Works – Simple Steps

Go to Your Orders

Select the Order

Find the order containing the item(s) you want to return.

Request Return

Click “Request Return” and let us know the reason.

Pickup or Drop-off

We’ll guide you — either schedule a free pickup or drop off at a designated location.

Refund Processed

Once we receive and inspect the item, your refund is processed quickly.

We’ll work with you to make the process smooth — no long forms or confusing steps.

4. Refunds You Can Trust

100% refund of the item price when the return is eligible and approved.
Refunds are usually processed within a few days once your return is confirmed.
Money returns to your original payment method or store credit — your choice.
Free return shipping — we cover the cost for all eligible returns.

We aim to refund quickly so you’re not waiting — no surprises.

5. Things to Know

Product must be in resalable condition (unless damaged on delivery).
Products returned after the allowable period or opened/damaged without reason may not be accepted.
Some items like personalized or final-sale items cannot be returned.
We may ask for a photo or video of the item to confirm the condition.

Easy Free Returns